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Friday, July 28 • 10:45am - 11:35am
Document Delivery for Distance Students

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This presentation focuses on the transition of document delivery services for distance students at Syracuse University from a process based on a stand-alone web form to a workflow within ILLiad. The transition allows for better tracking of requests, collection of data, and appropriate handling of ILL requests. Because Syracuse has a policy of not shipping ILL material to distance students (SU owned material is shipped), the workflow accounts for this variance in permission, as well as communication to the patron about when document delivery items are shipped. The identification of distance students also allows for staff to intervene on ILL requests and discuss options with the patron.


Stephanie Helsher

Interlibrary Loan Supervisor, Syracuse University
Stephanie Helsher has been working in Resource Sharing at Syracuse University for the past 3 years, and has recently taken on the position of Interlibrary Loan Supervisor in the department. Prior to Syracuse University, Stephanie worked for Central New York Library Resources Council and Bryant... Read More →

Friday July 28, 2017 10:45am - 11:35am
SC Theatre SUNY Polytechnic Institute

Attendees (24)