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Friday, July 28 • 10:45am - 11:35am
Opening Up Our Collections: One ILL Department's Journey in Providing More Access to our Patrons and Yours

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Lavery Library at St. John Fisher College previously had policies that did not allow us to lend textbooks or DVDs to other libraries and prohibited our patrons from borrowing textbooks. However, an increased desire to stop saying "no" to ILL requests led us to revisit those policies. We looked at our reasons for not lending or borrowing these items and wondered: did these policies actually help our patrons and adhere to ILL best practices? We decided that our policies were not in our patrons' best interests; nor were they in the best interests of the ILL community. In the past year, we have worked to slowly find ways to lend and borrow more items like textbooks and DVDs through ILL. Starting with leisure DVDs in 2016, we set up guidelines to help us lend while also ensuring that our patrons still had access. Next, we began lending textbooks and academic DVDs on a case-by-case basis as we worked out a policy for lending these more expensive items. Finally, coordinating with our Circulation and Acquisitions departments, we set up a policy for borrowing textbooks, which gives our patrons access to more materials. Since we stopped saying "no," our processes have increased communication between our ILL, Circulation, and Acquisitions departments, and have provided a way for us to connect patrons with more of the resources that they need. Additionally, we have become better lenders, as we are able to lend more of our collection to others. When more libraries also begin to stop saying "no," we can truly provide a better collection for all of our patrons.

avatar for Kourtney Blackburn

Kourtney Blackburn

Access Services Librarian, Lavery Library, St. John Fisher College
Kourtney Blackburn is the Access Services Librarian at St. John Fisher College’s Lavery Library in Rochester, NY. This past Spring, she was a co-instructor in the IDS Project Online Learning Institute’s Purchase on Demand class.  Kourtney’s favorite thing about the IDS Project... Read More →
avatar for Alicia Marrese

Alicia Marrese

Interlibrary Loan Coordinator, St. John Fisher College
Alicia Marrese is the Interlibrary Loan Coordinator at St. John Fisher College in Rochester, NY. In addition to processing ILLs, she also manages submissions to the college’s Institutional Repository. She is currently earning her MS in Information and Library Science at the University... Read More →

Friday July 28, 2017 10:45am - 11:35am
Student Center MPR - Room 2 SUNY Polytechnic Institute

Attendees (32)