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Susan Musser

Product Analyst
Dublin, OH
As a Community Manager at OCLC, Susan Musser works with groups of members who use specific products and services to facilitate connections, collaboration and contributions within that community and to OCLC. She works specifically with the EZproxy, WorldShare Interlibrary Loan and Tipasa communities to develop community roundtables and community-produced documentation and workflow videos in which members share best practices and tips for product use. She also coordinates with the product teams to gather member feedback and enhancement suggestions for these products so member input can be considered in the development of road maps and new features.